All I can say, is Wow !! We saw the many GREAT reviews on yelp and Google so we came to Patty’s to try out the cupcakes. We were not disappointed we sampled 5 different types for my son’s birthday and everyone of them were super. On the day of the pickup our order was ready to take home. but the cupcakes were still too warm so when we arrived home the icing had melted on many of the cupcakes. Not to disappoint my son we called Patty’s and asked if it would be possible to have another order ready for the next morning …. this is where the EXCEPTIONAL customer service comes in ….. The Staff asked how they could make this better for us ? A refund, a future order for free, or a remake of the order. I was not expecting any of these offers, and in most cases today it’s buyer beware, and after the sale customer service is in general so poor. We agreed to have a portion of the ordered remade and Patty offered this free of charge!! The next morning when I arrived Patty not only remade the order, she also gave us a dozen additional bite size cupcakes. Wow! how is that for customer service. I highly recommend this place as everything about our experience was Top notch! you have a customer for life now …… Thank you for helping make our celebration a great one.
via Google Reviews