They made all efforts to make this a great experience for us. I appreciate the response and would love to give them another shot!
Posts Tagged ‘customer service’
[Review] Sprinkles is still my #1 fave but Patty’s does a great job of satisfying my cupcake cravings! I am a fan!
- Fullerton, CA -
via Yelp
I’m give Patty’s Cakes a star for the number of times I went there in one week. Yes I was at Patty’s Cakes 5 times in one week. That alone can speak volumes.
I first went because of the cake balls. I have never ever had a ball of cake before, so I had to check it out. It is basically a moist hunk of cake surrounded with either milk of white chocolate. Jess C. and I ventured about a mile from school to try 4 different flavors. We chose: Red Velvet, Lemon, Smores, and Banana. My favorite was the Lemon with the Banana coming in second. Jess’s favorite was the Smores and the Banana. The Lemon cake ball was super moist, like Mrs. Beasley’s lemon cake in Beverly Hills. The Smores had tons of goodies on it. It had marshmallows and graham crackers sticking out of it. Jess likes goodies. The red velvet is pretty but there isn’t enough chocolate flavor to it. I think that they are kind of small for the price of $3 but it is definitely worth a try if you come out here. They are great as gifts because they are fun and unique!
Now the next four visits I came for the cupcakes. One of them I was foiled because they ran out (Saturday before closing, which makes sense) and had to buy more cake balls. The cupcakes are also $3 but I think they are more worth your money than the balls. There are more flavors and they are all iced and decorated so well. I have tried a good number of the flavors and my favorite is the Banana! The creamy pudding-like topping is the best. The cake is amazingly moist as well. Most of the cupcakes have a mouse frosting, which is light and airy. I tend to like heavy dense frostings. haha. The Banana and the Chocolate Fudge don’t have the light frosting. The Lemon also has a gelly like frosting instead of the mouse. The cake itself is light too. So if you like dense cake this might not exactly be your favorite but it is definitely moist and not dry at all. The Butter Pecan is a hit with the crowds as well as their chocolate cupcakes. I’d recommend getting half a dozen so you sample more flavors :D
Sprinkles is still my #1 fave but Patty’s does a great job of satisfying my cupcake cravings! I am a fan! I am also a fan of their customer service. Patty herself is the sweetest lady and the guys that work there are hilarious and funny. Super great staff!
Don’t forget to mention YELP to get your 4th cupcake free!
[Review] The customer service here is amazing. This bakery takes the cake!
- Fullerton, CA -
via Yelp
I discovered Patty’s Cakes and Desserts last week since I’ve been looking at different bakeries for a cake for my wedding this summer. Needless to say, this bakery takes the cake!
The customer service here is amazing. Patty is so sweet and helpful. Even though they were busy getting ready to deliver a wedding cake when my fiance and I first visited the bakery, they still managed to give us great information and give us their full information and time. Patty even made a sketch and quote for my wedding cake right on the spot! While my official cake tasting appointment isn’t for another week, she did send us home with three free cupcakes: white, lemon, and red velvet all with the vanilla mousse icing. I
I am absolutely in love with her cupcakes! They are so flavorful, moist, light, and had just the right amount of sweetness. I was especially impressed with the white cake. Normally I think white cakes are kind of plain, but this one had so much flavor!!! It was incredible! The icing was amazing. It’s creamy and fresh, and I love that they put it on the cupcake when you order it (so much better than seeing a cupcake sitting in a fridge for who knows how long!). Everything tastes fresh, homemade, and unique. I really can’t wait to try more cupcake flavors!
I’m really looking forward to working with Patty for my wedding cake….the hard part will be deciding on some flavors. :)
[Review] The Elvis Was My Favorite Followed By The Chocolate Peanut Butter and Red Velvet
- Orange County, CA -
via Google Reviews
“I walked in with a cupcake craving and had no idea this place even existed. I was pleasantly surprised with the customer service. Even though they were slammed from the holidays he made four cupcakes especially for me. The Elvis was my favorite followed by the chocolate peanut butter and red velvet. My dad ate my lemon one before i could try it. So i have to go back to get that one. Overall they were moist delicious and had an amazing combination of flavors and i am ready for more. GO TRY THEM!!”
[Review] Review: “Wonderful cake and spectacular customer service!”
- North Carolina -
via Google Reviews
“I live in North Carolina, but work for a company in Fountain Valley, CA. I wanted to treat my co-workers to a cake to celebrate my birthday. I searched bakeries and found Patty’s Cakes and Desserts online and gave her a call. Patty went out of her way to help me in selecting the size, flavor and filling for the perfect birthday cake. Payment was a breeze and she kept in contact with me by email and phone prior to cake delivery so I felt very comfortable with this transaction. Sadly, I did not get to try the cake, but my coworkers said it was delicious. Thank you, Patty, for a wonderful cake and spectacular customer service!”
