Posts Tagged ‘great customer service’

[Review] Overwhelmed by the delicious and beautiful cupcakes

Joanne Venice B. - Buena Park, CA - 5 Star rating via Yelp

Ordered from Door Dash this afternoon and I was so overwhelmed by the presentation and taste that I called Patty’s and had to personally thank them for existing! I’m sure the sweet lady on the other line thought I was crazy hahah but this really made my day!
I ordered:
Peanut Chocolate with Peanut Butter Mousse – Cupcake
Monkey’s Uncle – Cupcake
Snickerdoodle Cupcake
Banana Strawberry – Cupcake
Lemon Razzle – Cupcake
S’mores Cupcake


[Review] Easy ordering process with great customer service and top tier cupcakes

Gus L. - Tustin, CA - 5 Star rating via Yelp

I ordered my cupcakes online, and the ordering process was easy and smooth. I do like how they explain how to ordering process is for all cupcakes and cakes. After completing my order they emailed me right away with the confirmation of my order and again was easy to read. I love that they made it user friendly for people of all ages.
I went to the store to pick up my order and to my surprising there were lots of people waiting to pick up. Once I walked in I waited in line which was easy to be find. And the ladies in the back were very attentive to all customers there waiting. I do like how they have a few chairs so customers could wait for their orders. Also, once entering you can smell the great smell of cupcakes. The store was extremely clean and well kept. The presentation of cookies and cupcakes were amazing.
This was my first time ordering from them and the cupcakes came out delicious. Also, like the fact that they provide instructions of how to place the cake and cupcakes on a flat surface when entering my car.

IF I had to write one negative thing, it would be the parking. Only because I saw they would have stalls for 3-4 cars. But now I am being too picky.
I highly recommend this place to everyone. Nice staff and cupcakes/cakes are top tier.


[Review] Great Confetti Wedding Cake

Bree M. - Los Angeles, CA - 5 Star rating via Yelp

Hurrah for no fondant! I was very happy with my wedding cake, which was naked funfetti with two kinds of creme. We very much enjoyed the tasting beforehand and were pleased with the final result! Great customer service (answered all my questions via email very promptly) and it was delivered in impeccable form on the day of the wedding.


[Review] Tasty And Moist Cupcakes

Brooke S. - Ramona, Riverside, CA - 5 Star rating via Yelp

Love the cupcakes here! So tasty and moist, and the ladies in there are really sweet too!

 


[Review] Patty’s Cakes Are Amazing

Omar Diaz - Orange County, CA - 5 Star rating via Google Reviews

Patty’s cakes are amazing. I have never seen an owner have so much love for their customers like Patty. She hugged me on her birthday. She is now part of our family. My wife asked for a certain shade of red for her cake and Patty was right on it. We now go to Patty’s cake for all our cakes and cake balls. Can’t wait to get my daughters and sister in law cake this week. Some family members are not cake eaters but when they had Patty’s cake they can’t stop eating it. Patty keeps up the good work. Patty Jessica said hi and can’t wait for more cake balls.


[Review] I’m still drooling over the cake!

Jay Y. - Arcadia, CA - 5 Star rating via Yelp

I’m surprised I haven’t written a review yet. I booked Patty’s Cakes for my sister’s wedding back in September of 2013 and I’m still drooling over the cake! BY FAR the best cake, cupcake, any type of cake that has entered my mouth. It was just so moist, flavorful, and most importantly, it doesn’t leave you feeling heavy! If you know me, I am a huge dessert fan, and I’m pretty sure I ate 15% of that cake (I was maid of honor, of course, I took the leftovers home!)

Working with them to create my sister’s wedding cake went deliciously smooth. Not only do they have an extensive list of credentials that include The Knot & Wedding Wire, but they were easy to communicate through e-mail, phone and so very helpful and friendly in person. My sister lives in Seattle and was having her wedding down in Orange County, so you can imagine how hectic it could be to have to bounce back and forth between the two parties.

They really worked with us and my sister’s budget and came up with a beautifully delectable cake that I still dream about. I am now getting married and of course, Patty’s Cakes was a no brainer. UNFORTUNATELY, they don’t deliver to LA so I’m going to have to settle for something else… but if you’re having a wedding in the areas they deliver to, this should be a no-brainer. Try one of their cupcakes and it’s almost a guarantee you won’t look anywhere else.

* My sister even ordered a dozen cupcakes over the phone from Seattle for my birthday. I had to drive from LA to pick them up myself… but it was worth every moment in traffic.

jayy-wedding-cake-2013


[Review] So Many Great Flavors!

M B. - Santa Ana, CA - 5 Star rating via Yelp

Great gf cupcakes! So many great flavors. I will be ordering here for my upcoming wedding.


[Review] Edible Printout Was A Great Hit!

Janelle F. - Fullerton, CA - 5 Star rating via Yelp

Minecraft cake! I baked the cake and made the frosting and bought an amazing edible printout from Patty’s Cakes! My 5 year old was SO HAPPY!!! Thank you so much!!


[Review] This Place Was the Best By Far!

Amanda C. - Yuma, AZ - 5 Star rating via Yelp

We went cake taste hopping and this place was the best by far! We were given three different cake flavors and about 10 different frosting flavors to choose and mix and taste. The owner was there and gave us recommendations on mixing a couple different flavors together and everything was so delicious!
We ended up picking a different flavor for each layer of our wedding cake because we couldn’t just choose one. The cake was beautiful and amazing.
Meant to mention this place was at least $200 cheaper then the next cheapest place and the customer service and flavors were better than everywhere else!


[Review] I will be back! The customer service was great!

K D. - Anaheim, CA - 5 Star rating via Yelp

Today was my first time trying cupcakes from Patty’s. I ordered six different types of cupcakes for my family and they are delicious! I tried the banana with vanilla cream frosting. The cupcake was so moist. It was perfect. This is the place to get your cupcake fix. I will be back! The customer service was great!

kd-4-cupakes-oneoftwo

kd-3-cupcakes-twooftwo