Posts Tagged ‘great customer service’

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[Review] Just the right amount

7/25/2011 - Diane M - Placentia, Ca -

via Yelp

I dropped by on a whim after seeing this darling shop on the way to our church’s new thrift store that just up the street. What a delightful surprise to find this gem! I have never seen a cupcake shop where I can pick out my cupcake and get it frosted just as I want, right on the spot. The cupcake was delicious. The topping (peanutbutter) was so light and not overly sweet whatsoever. They put just the right amount inside of the cupcake as well. I’ll be back for sure! Keep up the great customer service as well. You were delightful to meet.

[Review] Great tasting cupcake

6/2/2011 - Greg B. - Fullerton, CA -

via Yelp

I bought some red velvet cupcakes for my wife’s birthday and she absolutely loved them! She’s not easy to please, so I tried one myself and I instantly became a fan of cupcakes – I never was before but theirs won me over. I can’t wait for the next occasion to try more. The red velvet cake ball was awesome too! On top of the great tasting cupcakes, they actually had good customer service and friendly staff. 5 stars baby

[Review] Interesting flavored cupcakes

08/28/2011 - 5150 - Fullerton, CA -

via Yahoo! Patty

Well I can say I have a favorite cupcake now. It is the Chocolate Caramel Salty! Chocolate cake with a fudge, caramel, and sea salt topping! Yes, sea salt! WOW! My daughter loves the red velvet with the vanilla topping. She is now also a fan of the caramel and sea salt. Thank you Patty! Thanks for the good customer service everytime as well. Oh and thanks for making that one Lemon Cake Ball for Tasha D a couple of weeks ago. She loved it!

[Review] Unparalleled Customer Service

- koont102 - Culver City, CA -

via Google Reviews

“Unparalleled Customer Service Let me just say that I drove from Culver City to Fullerton to pick up Patty’s cupcakes and would do it again! Originally, her services caught my eye because she is the only one in the business I’ve heard of that allows the customer to design the look of their own cake without additional cost! When I clarified this with her, she looked at me pointedly and said, “Why would I charge people extra for wanting to custom decorate their own cake?” When I picked up my cupcakes there were six more waiting for me than I had ordered. She explained she had made extra batter so she just assumed bake, decorate, and add them to my take-home box for no extra cost! Icing on top of this sweet deal? When I went to pick up the cupcakes, she offered me free bag-o-cake, a very tasty creation I highly recommend to all cake fans. A+ for customer service, fair pricing, and yum factor! Thanks Patty!”

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