Went online and ordered a standard chocolate chip cake (with added customizations of writing and image printed on frosting). Scheduled to pick up the cake 2 days later on a Saturday at 10:30 AM; there was a small line but it moved quickly! I kept the cake in the fridge all day until an hour or so before serving to let it soften. The cake was indeed very soft and melts in your mouth. The frosting/filling in the center was super light and not all sugary/grainy like a grocery store bakery cake. It was a huge hit with everyone. My sister got emotional when she saw the cake design. The image came out super cute and clean! Will definitely be ordering my cakes from here from now on :)