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[Review] The Perfect Cake Made Possible By Out-of-This-World Customer Service

Alicia H. - Daly City, CA - via Google Reviews

My son informed me of his roommate’s birthday the day before. He is on a student visa from Japan and all his family is back home. So, I thought it would be nice to send him a little something to let him know we are thinking of him on his special day. So, I scrambled to find a bakery nearby that delivers same day. I googled the best cakes with same day delivery near Fullerton. Patty’s Cake and Desserts popped up. I read the reviews. With that, we ordered his cake online around 9:30am and they open at 10am.
But… I read a contradicting message on the page, so before I continued with my order, I emailed the bakery. I received a reply from Philip Gomez, Co-Proprietor minutes after I sent the email. Now that is the kind of customer service I am talking about. Although I did not read the email until a few minutes after they opened, but I did see the time he replied. I am all about customer service. My family knows that about me….I am a stickler about the service I receive anywhere I go.

The roommate called and said he received his cake today between the hours Philip mentioned. That was perfect!

He got his cake and ate it too!!! Lol!!!

To me, the product does not have to taste out of this world, which I have a good feeling it does, due to the great reviews. Just the customer service alone will have me returning for orders for any celebrations.
Thank you Patty’s Cakes & Dessert for putting a smile on my face as well as Ryu the birthday boy.





(714) 525-8350 - 825 W. Commonwealth Ave, Fullerton, CA 92832
Custom Order Counter Hours: Tuesday - Friday: 10 am - 5:30 pm, Saturday: 10 am - 4:00 pm
Store Hours: Tuesday - Saturday: 10 am - 9 pm
Sunday: Closed. Wedding deliveries only - Monday: Closed.